Rather than performing a single specialized task, general office clerks have responsibilities that often change daily with the needs of the specific job and the employer. Whereas some clerks spend their days filing or keyboarding, others enter data at a computer terminal. They also can be called on to operate photocopiers, fax machines, and other office equipment; prepare mailings; proofread documents; and answer telephones and deliver messages.

The specific duties assigned to a clerk vary significantly, depending on the type of office in which he or she works. An office clerk in a doctor’s office, for example, would not perform the same tasks that a clerk in a large financial institution or in the office of an auto parts wholesaler would perform. Although both may sort checks, keep payroll records, take inventory, and access information, clerks also perform duties unique to their employer, such as organizing medications, making transparencies for a presentation, or filling orders received by fax machine.

Clerks’ duties also vary by level of experience. Whereas inexperienced employees make photocopies, stuff envelopes, or record inquiries, experienced clerks usually are given additional responsibilities. For example, they may maintain financial or other records, set up spreadsheets, verify statistical reports for accuracy and completeness, handle and adjust customer complaints, work with vendors, make travel arrangements, take inventory of equipment and supplies, answer questions on departmental services and functions, or help prepare invoices or budgetary requests. Senior office clerks may be expected to monitor and direct the work of lower level clerks.

For the most part, general office clerks work in comfortable office settings.

Office clerks work during the workday.

Although most office clerk jobs are entry-level administrative support positions, employers may prefer or require previous office or business experience. Employers usually require a high school diploma or equivalent, and some require basic computer skills, including familiarity with word processing software, as well as other general office skills.

Training for this occupation is available through business education programs offered in high schools, community and junior colleges, and postsecondary vocational schools. Courses in office practices, word processing, and other computer applications are particularly helpful.

Because general office clerks usually work with other office staff, they should be cooperative and able to work as part of a team. Employers prefer individuals who are able to perform a variety of tasks and satisfy the needs of the many departments within a company. In addition, applicants should have good communication skills, be detail oriented, and adaptable.

Prospects should be best for those who have knowledge of basic computer applications and office machinery—such as fax machines, telephone systems, and scanners—and good writing and communication skills. As general administrative support duties continue to be consolidated, employers will increasingly seek well-rounded individuals with highly developed communication skills and the ability to perform multiple tasks.

General office clerks who exhibit strong communication, interpersonal, and analytical skills may be promoted to supervisory positions. Others may move into different, more senior administrative jobs, such as receptionist, secretary, or administrative assistant. After gaining some work experience or specialized skills, many workers transfer to jobs with higher pay or greater advancement potential. Advancement to professional occupations within an organization normally requires additional formal education, such as a college degree.